Introduction
Valkyrie Semiconductor, LLC ("we," "us," "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, Voice over Internet Protocol (VOIP) services, text messaging, and other offerings. As an Arizona-based LLC serving clients worldwide, we comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) for European clients, the California Consumer Privacy Act (CCPA) for California residents, and other international regulations such as Canada’s PIPEDA and Brazil’s LGPD.
Information We Collect
We collect the following types of information to provide and improve our services:
- Website Data: IP address, browser type, pages visited, and usage data collected via cookies and similar technologies when you visit https://www.valkyriesemi.com.
- VOIP Data: Call logs, caller IDs, call durations, and IP addresses collected during VOIP use for sales, support, or communication. Calls are not recorded unless explicitly disclosed.
- Text Messaging Data: Message content, sender/recipient phone numbers, timestamps, and IP addresses for texts sent or received (e.g., for two-factor authentication (2FA), order confirmations, or marketing).
- Customer-Provided Data: Name, email address, phone number, payment details, and other information you provide when signing up, placing orders, or contacting us.
How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and enhance our services, including processing orders, delivering products, and offering customer support.
- To communicate with you via VOIP or text messaging for transactional purposes (e.g., 2FA, order confirmations, reminders).
- To send marketing communications via text message, only with your prior express consent as required by the Telephone Consumer Protection Act (TCPA) and GDPR.
- To meet legal obligations, such as tax reporting or responding to lawful requests from authorities.
- To protect our rights, property, or safety, and that of our users.
Information Sharing
We share your information only as follows:
- Service Providers: We engage trusted third parties to support our operations:
- Odoo for custom hosting.
- Google Workspace for productivity tools.
- SignalWire for VOIP and text messaging services.
These providers process data on our behalf under strict contractual obligations to safeguard your information in compliance with applicable laws.
- Legal Requirements: We may disclose your information if required by law, court order, or to protect our legal rights.
Data Security
We employ industry-standard measures to protect your data, including:
- Encryption (e.g., Transport Layer Security (TLS) for VOIP signaling and data transmission).
- Access controls restricting data access to authorized personnel only.
- Internal firewall servers to secure our systems.
While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
User Rights
Depending on your location, you have the following rights over your personal data:
- Access: Request a copy of your data.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal retention obligations (e.g., tax or warranty records).
- Restriction: Request we limit processing of your data.
- Portability: Receive your data in a structured, machine-readable format.
- Opt-Out: Withdraw consent for marketing communications by replying "STOP" to any marketing text or emailing us.
To exercise these rights, contact us at contact@valkyriesemi.com. We will respond within legally mandated timeframes (e.g., 30 days under GDPR, 45 days under CCPA). Some rights may be subject to exceptions under applicable law.
International Data Transfers
Your data may be transferred to and stored in countries outside your jurisdiction, including the United States, where our service providers operate. We ensure compliance with international data protection laws by using Standard Contractual Clauses (SCCs) or other approved safeguards to protect your data during cross-border transfers.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website to enhance functionality, maintain sessions, and analyze traffic. You can manage your cookie preferences via your browser settings. See our Cookie Policy for details.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect their data. If we discover such data has been collected, we will delete it promptly in accordance with the Children’s Online Privacy Protection Act (COPPA).
Data Retention
We retain your data as follows:
- Customer Data: Kept as long as necessary to provide ongoing support for our semiconductor equipment, which may remain operational for decades. This extended retention ensures we can service and maintain your equipment effectively.
- VOIP and Text Messaging Data: Retained for up to 2 years for customer service purposes, unless longer retention is needed for equipment support or legal compliance.
We periodically review our retention practices to comply with laws like GDPR’s data minimization principle. Upon business closure, customer data will be retained solely for support purposes and securely deleted when no longer required.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.